Account Manager

You are the heartbeat behind the day-to-day success of the agency. You’re able to oversee, manage and implement client strategy, projects and deadlines while building productive and positive working relationships with clients and agency staff. You can motivate a team, collaborate with clients and always find a way to advocate what’s best for the work. Ultimately, you’re the tie that binds business, relationships and outcomes, and you take incredible pride in the collective impact we make for our clients.

Job Responsibilities

  • Lead day-to-day operations and communications for Fact & Fiction’s agency projects, fostering relationships directly with clients and our agency team.
  • Operate with excellence in a fast-paced environment and be comfortable making decisions
  • Identify and understand a client’s business needs, industry and competition and care about them as if they were your own
  • Champion and facilitate collaboration across disciplines within Fact & Fiction
  • Be intimately involved in all aspects of projects in order to remain a “step ahead” of the client and help ensure delivery of work that is on-brief, on-schedule and on-budget
  • Lead client meetings including status and presentations of Fact & Fiction’s work
  • Ensure clear and comprehensive communication, including capturing meeting notes which are distributed to clients and agency partners as appropriate
  • Draft scope documents upon client ask and identify proactive agency growth opportunities
  • Work with your manager to prepare billing and monthly financial projections
  • Initiate projects within Fact & Fiction and ensure that briefs, tasks and direction to the agency team is sufficiently detailed and clear
  • Assist in the development of agency strategy by supporting planning discussions, participating in background research gathering
  • Meet regularly with key clients to build relationships and deep understanding of their business

You have...

  • 2+ years experience in digital marketing or advertising, bonus points for content experience
  • Strong organizational and project management skills
  • Experience working closely with creative and production resources
  • Ability to identify opportunities for growth and incremental needs for clients
  • Positive and problem-solving demeanor
  • Solid presentation skills, both internally and client-facing
  • Desire and courage to have a strong (outcome based) POV
  • Collaborative nature, but ability to work independently and meet deadlines without handholding
  • Ability to take and give constructive criticism

What we give you

  • Money
  • True investment in your growth and success
  • Amazing benefits including medical, dental and vision
  • 401K matching
  • Coffee + Ice Cream + Whiskey, typically not at the same time
  • Access to company bikes
  • Dog friendly office
  • Interesting clients to work on
  • Paid holidays and generous vacation




Boulder, Colorado

Job Type


We are an equal opportunity employer

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